Garmin Says Outage Continues but User Data ‘Not Affected’
Garmin mentioned Saturday that shopper information from the corporate’s smartwatch and GPS products and services — offline since Thursday — has no longer been compromised, regardless of fears of a ransomware assault.
“Garmin has no indication that this outage has affected your information, together with job, cost or different private data,” the corporate mentioned on its site.
It added: “Even though Garmin Attach isn’t obtainable all through the outage, job and well being and wellness information accrued from Garmin gadgets all through the outage is saved at the software and can seem in Garmin Attach as soon as the person syncs their software.”
Garmin Attach is a well being and health tracker.
The crowd, based totally in Olathe, Kansas, mentioned it was once running to revive carrier as briefly as conceivable.
Whilst Garmin has but to give an explanation for the nature of the outage, specialized websites have speculated that the corporate fell sufferer to a so-called ransomware assault, wherein hackers block a sufferer’s get entry to to its personal information until a ransom is paid.
The corporate’s Garmin Pilot software, utilized by pilots to devise flights, has additionally been blocked, as has the flyGarmin aviation database carrier.
The outage has affected Garmin’s name facilities, which means the gang is not able to reply to consumers’ telephone calls, emails or on-line chats.
Specialised site ZDNet reported that once the incident started early Thursday, “a number of Garmin staff took to social media to percentage information about the assault, all calling it a ransomware assault.”
It added: “ZDNet has interviewed a number of and showed their claims.”