Coronavirus Helpline Numbers Either Busy Or Unreachable, Users Complain

New Delhi:

When over-the-counter paracetamols didn’t assist hamper Delhi-based Ankur Tiwari’s low-grade fever, sore throat and breathlessness, he attempted calling up the COVID-19 helplines to test if he had to get examined for the deadly virus, however to no avail.

“The numbers had been both busy or didn’t attach in any respect. I waited for over part an hour on a unmarried name, but it surely by no means attached,” Mr Tiwari informed PTI.

The 2 helpline numbers that the 46-year-old instructor had attempted calling had been – 011-22307145 (Delhi government) and 011-23978046 (central government), either one of which he took down from the audio message that performs at the telephone ahead of making a choice.

“Sooner or later, I needed to pass to a neighborhood physician, who has confident me that I’ve not anything greater than seasonal flu,” he mentioned.

Mr Tiwari is without doubt one of the many of us who’ve raised considerations, particularly within the final two weeks when the selection of certain COVID-19 instances within the nation began spiking, in regards to the allegedly non-functional helpline numbers issued by means of the central and state governments.

As on Thursday, no less than 1,965 other people within the nation are inflamed with coronavirus whilst 50 have died because of the illness.

Over a month again, the central and the state governments arrange 24X7 helplines to reply to other people”s queries on novel coronavirus, together with when, how and the place one must get examined in case they’ve signs like coughing, fever, shortness of breath, and vomiting.

Town-based journalist Chinki Sinha, who sought after to tell government a couple of certain COVID-19 case in her neighbourhood of Defence Colony, also referred to as the Delhi helpline and won a reaction identical as Mr Tiwari.

The helpline was once busy for over 30 mins.

“I used to be calling in regards to the certain case within the neighbourhood and the way the guards of the landlords within the colony had been sitting with out mask. I sought after to invite them to sanitise the world,” she mentioned.

Ms Sinha in the end tweeted to leader minister Arvind Kejriwal about the issue, to which she hasn’t won a reaction but.

Many additionally grew to become to Twitter to sign up their proceedings at the factor.

Azhar Ullah from Delhi, who sought after to file two suspected COVID-19 instances, additionally identified that neither the state no longer the central helpline was once useful.

“#coronavirus emergency no. don’t seem to be operating 01122307145, 01123978046, 9599507173 i’m seeking to attach two suspect are their i’m from delhi (sic),” he wrote.

Some other person Akash Deep shared a screenshot from his telephone appearing all his outgoing calls to the Delhi helpline quantity – 011-22307145 as “no longer attached”.

“Sir I referred to as extra then 100 occasions on helpline no. No reaction no assist I’m feeling viral if I need to test my self what I will do. What sort of services and products you supply. #coronavirus,” he wrote.

Twitter person Abhimanyu additionally shared screenshots the place six calls made to the well being ministry’s 24*7 keep watch over room -011 23978046 – “did not attach”.

In keeping with the ”Delhi Well being Bulletin – COVID-19” launched day by day by means of the state govt, its coronavirus assist table won and replied to a mean of 287 calls in step with day between March 19-25.

By the way, maximum proceedings in regards to the Delhi govt helpline contain a unmarried quantity – 011-22307145, which is the only introduced at the audio message ahead of creating a telephone name, and the listing of state helplines this is being circulated on social media.

The typical selection of calls too greater by means of over 3 times after the federal government activated 10 traces within the Directorate Common of Well being Services and products state headquarter keep watch over room on March 26.

The typical selection of calls won and replied to had been 823 between March 26-29.

The 10 Delhi helpline numbers are –22391014, 22301028, 22302441, 22307133, 22304568, 22307745, 22307135, 22307145, 22300012, 22300036.

A number of makes an attempt to achieve out to the Union well being ministry in regards to the helpline went unanswered.

Other people in numerous states have additionally complained about no longer with the ability to get via helpline numbers issued by means of each state and central government.

In Mumbai, Allisandra D’Abreo attempted calling the Maharashtra helpline – 020-26127394, after her 49-year-old mom confirmed continual flu-like signs together with fever, frame ache, congestion, coughing and chest ache, however the line was once “repeatedly busy”.

“I sought after to understand if I must get my mom examined for coronavirus, or if consulting some other physician was once high-quality. I referred to as up the state helpline 3 times in an hour, however each and every time it was once engaged,” she informed PTI.

Mr D’Abreo added she additionally attempted calling the numbers which are introduced within the message ahead of a choice, however each had been “busy”. Sooner or later, she needed to take her mom to a close-by health center.

Tagging Haryana well being minister Anil Vij, Twitter person Ravi Wadhwa mentioned he were seeking to name the state helpline for 2 days however discovered it was once both busy or out of protection house.

“@anilvijminister sir haryana corona virus helpline quantity isn’t operating both it displays no longer in protection house or line is interact . I’ve been seeking to attach name for 2 days .please do the considered necessary,” Mr Wadhawa wrote.

In a couple of tweets, Himanshu Mahajan from Uttar Pradesh mentioned the state helpline was once “no longer operating”.

“Lend a hand line #coronavirus numbers no longer operating. The place must other people manner,” he wrote.